Jackson Product Lifetime Replacement Warranty

Jackson Industries designs, manufactures and distributes only the highest quality range of electronic products. The range includes telecom's connectors, cords, power boards and surge protectors, and telephone accessories, telephones and communications products. As a wholly owned Australian company, we take great pride in being able to provide you with exceptional quality products.

We offer our customers a product lifetime replacement warranty. In the unlikely event that any of our products are not of acceptable quality or fit for any disclosed purpose during the expected average life of the product, you can contact us via the contact details provided below to arrange for a full replacement of the same, or in the case of a discontinued line, an equivalent product.

Naturally, should the use of our products be manifestly inappropriate for their intended purpose, we reserve the right, at our discretion, not to provide our full product lifetime replacement warranty in those circumstances.

This warranty does not cover products that are abused, altered or repaired, nor does it extend to rechargeable batteries or other products that are expected to deteriorate naturally over time. Indeed, because of the natural deterioration of all surge protection products, we recommend that you regularly replace surge protectors and power boards at least every 2 to 3 years, which is endorsed by regulators in Australia.

As far as is permitted by law, this warranty does not cover any consequential damage arising from the use of our products.

The benefits given by our warranty are in addition to the other rights and remedies of the consumer under a law in relation to the goods to which our warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Details for Warranty Claims:
Attention: Jackson Industries Pty Ltd - Customer Relations
Mailing address: PO Box 574, South Morang VIC, 3752, Australia
Phone: +61 3 9356 5100
Email (product support): support@ji.com.au
Online Claims: Jackson Online Customer Support

Claim Procedure:
Subject to any applicable law which may not be excluded, Jackson Industries Pty Ltd will only honour a warranty claim if: (a) it receives documentary proof of the date of purchase of the product and written details of any defects in the product within 30 days of the defect being identified;
(b) if required by Jackson Industries Pty Ltd, the defective product is returned to or collected by Jackson Industries Pty Ltd;
(c) any information requested by Jackson Industries Pty Ltd in relation to the product is promptly provided to Jackson Industries Pty Ltd in order for Jackson Industries Pty Ltd to assess the validity of the warranty claim; and
(d) Jackson Industries Pty Ltd, acting reasonably, considers the claim to be valid.

Jackson Industries will bear the reasonable cost of sending a repaired or replacement item to you. However, Jackson Industries will not take responsibility for any costs incurred in the process of claiming including, but not limited to, the cost of placing a telephone call or cost of postage.

Warranty or product questions?
If you have any questions or concerns at all - please contact us
and we will do our utmost to solve your problem for you.